How Can We Help You?

Call Us

24/7 customer support line for all banking enquiries, fraud reports, and emergencies.

0800-NEXUS-CARE

Toll-free · 24 hours · 7 days

Live Chat

Chat with a NEXUS banker in real time via our website or mobile app. Average response: 90 seconds.

Start a Chat

Available 6AM – Midnight daily

Email Us

Send us a detailed enquiry and our team will respond within 4 business hours.

hello@nexusbank.africa

Response within 4 business hours

USSD Banking

No internet? No problem. Access your account, transfer funds, and check balances via USSD.

*966#

Works on any phone, any network

Social Media

Reach us on Twitter/X, Facebook, or Instagram. Our social team responds within 30 minutes.

@NEXUSBankAfrica

Twitter · Facebook · Instagram

Visit a Branch

Walk into any of our 1,200+ branches across Africa for face-to-face banking support.

1,200+ Branches

Mon–Fri: 8AM–4PM · Sat: 9AM–1PM

1 NEXUS Place, Victoria Island, Lagos

Mon–Fri: 8AM–5PM

+234 1 462 0000

15 Adetokunbo Ademola Crescent, Wuse II, Abuja

Mon–Fri: 8AM–4PM

+234 9 291 0000

3 Tombia Extension, GRA Phase II, Port Harcourt

Mon–Fri: 8AM–4PM

+234 84 230 000

22 Ibrahim Taiwo Road, Kano

Mon–Fri: 8AM–4PM

+234 64 630 000

NEXUS House, Airport City, Accra

Mon–Fri: 8AM–4PM

+233 30 277 0000

Upper Hill, Nairobi, Kenya

Mon–Fri: 8AM–5PM

+254 20 364 0000